![]() So it was this one email that was trying to contact some server somewhere (maybe a malicious virus threat phoning home?), or whatever that After I removed it from my Inbox, the problem disappeared. So I moved that email to anotherįolder I have to store it away from my Inbox. I had received around the time it started happening and lo and behold! I nailed it down to one email I got that each time I clicked on it, it would cause the pop up message box saying "Contacting Server for Information". To keep it short, after much troubleshooting, I figured I'd check each of the emails My Windows 7 64 bit Laptop running Outlook 2010 email was working fine until just the other day when all of a sudden it started this annoying pop up message issue. Hi to everyone having this problem with Outlook 2010 (or 2007) seemingly randomly giving the "Contacting the Server for Information" pop up message, I too got inflicted with this issue and found the cause (thus the answer). Use Cached Exchange Mode off and on again, and also maybe Connect to MS Exchnage using HTTP ![]() At this point, we only have 10 or so user's on the server, but are getting ready to migrate several hundred over. All users are configured forĬached mode in Outlook and this happens for user's on the same LAN as the server and for user's on a different LAN. Has anyone seen this before, or have any ideas about what needs to be changed for the messages to be sent out at an acceptable time. The messages are small, even a 26kb message will do this. After they click the send button, it just sits on thier screen for about 20 seconds. Outlook 2007 user's don't get the pop-up, but it still takes a long time for the message to send. Everything is working fine except for user's are getting a pop up in Outlook 2010 that says "contacting the server for information" whenįowarding messages with imbedded html. Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on Exchange 2016 Techrid.I've recently setup a new production Exchange 2010 Enterprise Edition server running on Windows 2008 R2 Enterprise. Setup the other account in a new Outlook Profile.Ĭheck the above and let us know the result. Try configuring another Microsoft Account (,, or ) in Outlook 2016 and check if the same issue arises ![]() In Outlook 2016 check in the left-hand pane (navigation pane) – under the folder list for your current EAS account you will find a sync issues folder.Ĭheck for the latest error message/report in that folder and send us the information (if any).Īlso, you may check if the issue pertains to only your email account or happens with all accounts configured on your computer. We need to check for any errors that might have been captured in the sync issues folder in Outlook 2016. We are looking for the root cause for these popups and how can we correct this permanentlyĪlso to resolve the issue we need some information. " with Outlook / Trust Center and then onward the popups stopped appearing with internal network as well. Later for few users we tested the outlook connectivity from external network and didn't face any issue, so we believe it's happening only with internal network. Later we disabled the option "Let Office connect to online services from A couple of days ago we completely uninstalled & decommissioned the old Exchange 2010 servers and next day onward a few users are complaining theyĪre getting a flashing popups very frequently saying "Contacting the server for Information" Īlso some of the users are getting popups while opening any Office applications such as word asking for credentials "Connecting to proxy server for " Recently we completed the Exchange Migration from 2010 to 2016, all clients are using Outlook 2016.
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